When Xfers cannot process your deposit, we will initiate the refund to the originating bank account.
The refund process will take between 30 to 60 days to be credited to the source bank account after submission* to the bank. The processing time highly relies on the speed of which the sending bank (Xfers’ bank) will complete the return of the funds to the source bank account (the user’s bank) and for the latter to approve the return. As such, it may require a longer turnaround time than the typical withdrawal.
*Submissions will not be instantaneous and may have to be processed by batch to utilise our operational capacity.